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Frequently Asked Questions

Where do you deliver?

We partner with Aramex and Quiqup to deliver your Nayomi parcel right to your doorstep to over 50+ countries around the world including Saudi Arabia, UAE, Bahrain, Kuwait, Oman, UK, Egypt, India, Lebanon, France, Germany, Belgium, Scotland, Denmark, Australia, US, etc.

Do you deliver internationally?

Yes, we do. nayomidream.com parcels can be delivered to any region which is serviced by Aramex, and which is not prohibited to do so by UAE law or OFAC Sanctions.

What are your charges for delivery?

We charge a standard, flat fee for your delivery, regardless of weight. Please refer to the Shipping Page for delivery charges

Why am I paying shipping charges?

The shipping or delivery fee is charged to deliver your items right to your door. We have selected a simple and convenient flat fee structure, regardless of weight, so you will not be asked to pay for incremental increases in weight, just a small, once-off delivery cost.

Will I pay any customs fees for my international order upon delivery?

Custom fees are determined and charged by the country where we are shipping your products. We cannot determine the exact amount that is why we do not add it to the invoice. Upon arrival, the dedicated courier will be in touch with you to inform you about the exact amount as assessed and decided by your country. If you reject the order due to custom fees and other charges, we will not be able to refund you order value & any other charges/ fees.

How long does it take to receive my order?

Your parcel will be shipped without delay, from our depot, when all the items have been received and perfectly packaged in the beautiful box/bag.

Delivery times vary between countries. You can see estimated delivery times here - https://www.aramex.com/

Please note that delivery times can be impacted by Customs Clearance times. This is not in our control and we will not be able to liaise with individual countries' customs authorities to assist you.

How do I create an account?

Click on the ‘Create an Account’ button and complete all required fields. You will be asked to enter an email address and a unique password. On future visits, you can log into your account and view your profile, save preferred shipping addresses and even create your wishlists for later use.When you create an account, you will also be eligible for special offers and promotions.

Must I create an account to shop on nayomidream.com?

No, you can check out as a guest. However, you will only be eligible for promotions and special offers as a registered user.

Why login?

When you create an account and log in, you will be able to view your previous baskets and shipping details. We will also be able to tailor-make special offers for you.

How can I deactivate my account?

If you wish to deactivate your account, please contact customer support. You can reach us by telephone at 8005654 (UAE) or 8001180009 (KSA).

How do I change my shopping currency?

Simply go to settings, select your country of currency.

How do I change my shopping language?

Simply go to settings, select your preferred language.

Can I purchase items in bulk and resell them?

The resale of Dream items is prohibited; even if doing so in countries where Nayomi does not have a store. Doing so will make you subject to legal action.

How do I use a voucher or promotional code?

When you are ready to check out, enter the promotional code in to the ‘Redeem Voucher' box and proceed with your check out. The voucher will be applied to all eligible items in your basket at the time of entering the code.

Can I return items purchased on nayomidream.com?

 For prepaid orders, kindly contact Customer Service to initiate a refund. Once your items are returned to our warehouse along with a successful quality check, the bank will issue your refund within 10 - 14 working days. Please contact Customer Service if you have not received a refund after 14 working days. For COD orders, please contact customer support to help you with the return. Refund usually takes from 10-14 working days for all COD orders post receiving them in our warehouse passing a successful quality check.

If your order was a click and collect order, then you may easily visit any of our stores to return your item and have your paid amount refunded instantly in cash – return to store.

Please note that refund will not include delivery or COD incurred charges.

Please note that refunds to Mada cards processed more than 14 days after the original purchase may be delayed up to an additional 4 weeks due to the refund processing policy enforced by Mada and your issuing bank.

Please note that we do not accept international returns

How do I place a return?

Place a return request has never been so easyRequest a Pick-up Online

● Place a return request: Go to your orders and place a request to return the item/s purchased.

● Product must be in original packaging: Place your item/s back in its original packaging.

● Send item back with our courier: One of the couriers will come to collect the item/s

● Payment refund: Your refund will be processed once the item/s has been checked for usage (this could take 10-14 business days)

Call to Schedule a Pick-Up

● Call our helpline: You can reach us by telephone on 8005654 (UAE) or 8001180009 (KSA) to place a request to return the item/s purchased.

● Product must be in original packaging: Place your item/s back in its original packaging.

● Send item back with our courier: One of the couriers will come to collect the item/s

● Payment refund: Your refund will be processed once the item/s has been checked for usage (this could take 10-14 business days)

How do I cancel an order?

You can reach us by telephone on 8005654 (UAE) or 8001180009 (KSA) and we will help you cancel your order.

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