In Store In Store

Where is my nearest Dream Store?

Enter your city in our Store Locator to find the Dream store nearest to you.

What time are your stores open until?

Store timings may differ by location – use our Store Locator to find a Dream outlet near you. You can contact them for store timings.

What is your return policy?

All items purchased from the store can be exchanged within 7 days from the date of purchase, provided the original invoice is produced and the items are in their original packaging (if applicable) and in their original condition. This policy does not apply to underwear and accessories.
Our refund and exchange policies are prominently displayed in all our stores. Please check in-store for more details.

How does Click & Collect work?

Click & Collect is a convenient service which allows you to shop and pay for your order on our site, select your pick-up point as one of our stores and collect it at your convenience.

Can I place an order over the phone?

At the moment, we only accept orders placed through the website.

How much does it cost and when will I be able to collect?

Click & Collect is free from your chosen store. You’ll receive an SMS and an email when your order is ready for collection.

Can I change my chosen store after I placed an order using Click & Collect?

Sorry, but you can't change your pick-up store. You must pick up your order at the store you originally selected. If you are unable to pick up your order at the store you selected, you can cancel your order.

How can I pay for my Click & Collect order?

Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Credit, Debit card, Apple Pay or MADA

How will I know when my Click & Collect order is ready?

We will send you an email when your order is ready, confirming your chosen store and all of the details needed to make your collection a smooth process. We will also send you an SMS when your order is ready for collection.

What do I need to bring to collect my order?

You need to bring your confirmation email in order to collect your order.

Can someone else collect on my behalf?

Yes, that’s not a problem. However, they will need to bring the confirmation email to collect the order.

How long will you hold my order?

We will hold your order in store for 14 days, after which we’ll return the order to the warehouse and process a refund.

Please note, it may take up to 20 days for you to receive your refund:

2-3 business days to ship your product back to our warehouse.

2 business days to perform the quality check and issue the refund.

Your bank or card issuer may take an additional 10-14 days to process the transaction.

What time shall I pick up my order?

Please wait for the SMS confirmation before pick up your order. Check the opening times of your chosen store as they may vary.

I haven’t received an email or SMS to confirm my order has arrived, what do I do?

If you haven’t received a confirmation message you can reach us by telephone 8005654 (UAE) or 8001180009 (KSA). You can also reach us by Whatsapp +971503802326

I am unable to select my preferred store for click & collect

From time to time we need to temporarily deactivate click and collect for certain stores. In the meantime please select an alternative store or home delivery.

What if I have other questions?

If you have other questions, comments and suggestions, please get in touch with us through our feedback form.