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Delivery

Dream is proud to partner with Aramex to deliver all online orders. Dream does not sell to, nor will Aramex deliver to, any country, if doing so is prohibited by UAE law or OFAC sanctions.

SHIPPING OPTIONS DELIVERY TIME UAE KSA
Standard Delivery Orders will be delivered within 2 to 3 days, Sunday to Thursday between 9am - 9pm 18 AED 28 SAR
Next Day Delivery Orders will be delivered within the next working day. Available in Dubai, Sharjah, and Umm Al Quiwan only 18 AED NA
Same Day Delivery Note: Deliveries are between 10am - 5pm 28 AED NA

Where do you deliver?

We partner with Aramex and Quiqup to deliver your Dream parcel right to your doorstep in more than 50 countries around the world.

Will I be charged for delivery?

Yes, we do. Dream parcels can be delivered to any region which is serviced by Aramex, and which is not prohibited to do so by UAE law or OFAC Sanctions. Please note that your order may incur customs duties and taxes at its destination. Dream has no control or influence over these charges and cannot predict their amount. Please contact Aramex or your local customs office or further information or click here to view further details. A single order may be split into multiple shipments, depending on the availability of the item and/or weight limits for parcels imposed by Aramex. You should be aware of the possibility that multiple shipments may result in multiple postings to your monthly credit card or debit card statement.

Why am I paying shipping charges?

The shipping or delivery fee is charged to deliver your items right to your door. We have selected a simple and convenient flat fee structure, regardless of weight, so you will not be asked to pay for incremental increases in weight, just a small, once-off delivery cost.

How long does it take to receive my order?

Your parcel will be shipped without delay, from our depot, when all the items have been received and perfectly packaged one of our prettiest Dream box/bag. Delivery times vary between countries. You can see estimated delivery times here - https://www.aramex.com/ Please note that delivery times can be impacted on Customs Clearance times. This is not in our control and we will not be able to liaise with individual countries' customs authorities to assist you

Can I track my parcel?

In the case of Aramex deliveries, yes, you can! Simply enter the Airwaybill number provided in your shipping confirmation email on the Aramex website https://www.aramex.com/express/track.aspx and you will be updated with the shipment status.

Still waiting for your parcel?

Please contact us at help@dream.com, with your order number and Aramex shipping number and we will be happy to assist you further. Alternatively, you can reach us by telephone at 8005654 (UAE) or 8001180009 (KSA). You can also reach us by Whatsapp at +971503802326

I want to change my delivery address, what should I do?

Please contact our Customer Service department on this email help@dream.com, detailing your order number and Aramex shipping number and we will be happy to assist you further. Alternatively, you can reach us by telephone at 8005654 (UAE) or 8001180009 (KSA). You can also reach us by Whatsapp at +971503802326

I have received my parcel, but there is a problem. What should I do?

Please contact our Customer Service department on this email help@dream.com, detailing your order number and Aramex shipping number and we will be happy to assist you further. Alternatively, you can reach us by telephone at 8005654 (UAE) or 8001180009 (KSA). You can also reach us by Whatsapp at +971503802326

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