FAQ
Join the world of Nayomi, where elegance, comfort, and confidence come together. We’ve gathered the most frequently asked questions to help you navigate our website, explore our collections, and understand our policies with ease. If you don’t find the answer you’re looking for, our customer service team is always here to help.
1. Simply select your items, in the desired size and quantity and click ‘Add to Cart.
2. Then proceed to your cart and select ‘Checkout’ where you will be asked to enter all required fields (billing, shipping etc).
3. Once payment has been confirmed, you will receive an order confirmation email. Make sure you keep this as it will contain important information such as your order number.
When you are ready to check out, enter the promotional code into the ‘Redeem Voucher' box and proceed with your check out. The voucher will be applied to all eligible items in your basket at the time of entering the code.
If you return any Qualifying Item(s) purchased with a voucher, the voucher discount or value will
be subtracted from the refund you receive.
Once payment has been confirmed, you will receive an order confirmation email. Make sure you keep this as it will contain important information such as your order number.
We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind and want to cancel your order, follow the below mentioned steps.
Registered customers
• Cancel your order under My account if the order has not been processed by our warehouse team (You will see status – Processing if order has been processed).
• If your order has already been processed, however it is not shipped contact our Customer Service Team to cancel your order and we will use all reasonable endeavours to cancel it providing your order has not yet been shipped.
• If order has been shipped such cancelation will be treated as a return. Please refer to our Return section below for further information.
Guest users
• If you placed order as Guest, then please contact our Customer Service Team to request your return. Will use all reasonable endeavours to cancel it providing your order has not yet been shipped.
• If order has been shipped such cancelation will be treated as a return. Please refer to our Return section below for further information.
• International orders (not to UAE or KSA) cannot be cancelled.
• Due to charges involved for shipping and returning products abroad (including custom fees) we do not accept international cancellations.
• Will I have to pay international taxes and duties?
Custom fees are determined by your country's customs and are not included on your invoice. The courier will notify you of the exact amount upon delivery. Please note that if you refuse your order due to these fees, we will not be able to issue a refund.
Please contact our Customer Service department on this email help@nayomi.com, detailing your order number and Aramex shipping number and we will be happy to assist you further.
Alternatively, you can reach us by telephone 800111343 from UAE or 8001111949 from KSA.
We accept the following payment methods for your online orders:
• Credit/Debit Card
• Mada
• Apple Pay
• Tabby for orders above 300 SAR/AED
• Cash on Delivery – SAR 22 extra charge
Buy Now Pay Later is a payment solution that allows you to split your purchase amount into instalments with absolutely zero interest and no fees!
To view prices in a different currency, simply select your country from our website options. Prices will automatically update based on your selection:
• KSA: Prices display in SAR.
• UAE: Prices display in AED.
• International: Prices display in USD.
If you did not receive your invoice by email, please contact our Customer Service team. For online orders, you can request your invoice via our live chat or by reaching out directly to our customer service.
Nayomi stores are located across the UAE, KSA, Bahrain, Kuwait, Oman, and Qatar.
1. Cold wash or hand wash using gentle detergent.
2. Hang to dry. Do not put lingerie in the dryer.
3. Do not iron.
4. Fold and store with care.
Refer to our size chart available on each product’s details page to find your perfect fit.
Live Shopping is a real-time online showcase of exclusive collections, new arrivals, and special offers. Customers can explore, interact, and shop instantly for a more engaging experience.
Home Delivery
• Standard Delivery from 2 to 7 working days - Delivery charge is SAR 28. Free delivery on orders above SAR 299.
• Standard Delivery from 1 to 4 working days - Delivery charge is AED 18. Free delivery on orders above AED 299.
• Standard Delivery from 2 to 7 working days - Delivery charge is USD 10. Free delivery on orders above USD 99.
Click & Collect
• Order online and collect from your preferred store in KSA within 2 to 7 working days – Free of charge.
• Order online and collect from your preferred store in UAE within 1 to 4 working days – Free of charge.
• Click & Collect option is not available for international orders.
KSA: Standard Delivery from 2 to 7 working days.
UAE: Standard Delivery from 1 to 4 working days.
• International: Standard delivery takes 2 to 7 working days, depending on the destination country.
Simply enter the Airway bill number provided in your shipping confirmation email on the tracking page of our delivery partner's website, and you will be updated with the shipment status.
Only orders placed through the Saudi Arabia or UAE website are eligible for returns. International returns are not accepted.
For prepaid purchases
You may return your purchased items from your profile by being a registered user. If you have not created a profile on our website, please contact customer support to help you with the return. Refund usually takes from 10-14 working days for all prepaid orders post receiving them in our warehouse passing a successful quality check.
For COD purchases
Please contact customer support to help you with the return. Refund usually takes from 10-14 working days for all COD orders post receiving them in our warehouse passing a successful quality check.
Click & Collect orders
You may easily visit any of our stores to return your item and have your paid amount refunded instantly in cash.
- Refund takes 10-14 business days upon item return to our warehouse following quality check.
- Any fees such as delivery fee will be deducted from the refund unless it is a manufacturing defect.
- For COD orders, please contact customer support to help you with the return. Refund usually takes from 10-14 working days for all COD orders post receiving them in our warehouse passing a successful quality check.
Yes, we offer exchanges in the UAE.
For customers in KSA, we do not offer direct exchanges. Instead, you will receive a refund for your original purchase, allowing you to place a new order for the desired item.
Amirah Club is our exclusive membership program that gives you access to special promotions and early notifications about sales and discounts.
Click on the ‘Create an Account’ button and then ‘Join Amirah Club’ and complete all required fields. You will be asked to enter your details. On future visits, you can log into your account and view your profile, save preferred shipping addresses and even create your wishlists for later use.
When you become a member, you
will also be eligible for special offers and promotions.
To update your profile information, please log into your account, navigate to the "Account Details" section, and click on "Edit" to update your information as needed.
If you’ve forgotten your password, please click on the "Forgot Password" link on the login page. Enter your registered email address and follow the instructions sent to you to reset your password. If you need additional assistance, our support team is here to help.
To delete your account, simply go to your account settings and select the option to delete your account from your profile.
To opt out, please unsubscribe via your Amirah Club account and newsletter. Alternatively, you can contact our customer service team for further assistance.
